First scan is free!



Required Device

  1. Which devices are supported?

Supported devices are the iPhone 7 and later and any iPad manufactured after 2017.

  1. How much phone battery is needed?

Scanning requires a lot of processing power, but you should not need more than 5% battery even with a larger property. It’s recommended that you keep your device charged to prevent a low battery warning from interrupting your scan.

  1. Will the app work on an Android device?

We will add support for some Android devices during 2019. All important changes will be communicated through email and social media. Follow our facebook page for latest updates →

  1. Do I need to have 4G, or can it operate through WiFi?

An internet connection is necessary during the startup of the app, however, scanning can be done offline. The app works through wifi and cellular. We recommend high-speed internet when sending the scans for processing, but it’s not required.

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Scanning time

  1. How long does it take to scan a 2,000 square foot home with 2 floors?

The capturing process takes about 4-6 minutes for a 2,000 square foot space. Capturing time depends on the area and complexity of the indoor space.

  1. How long does it take to scan one room?

Scanning time depends on indoor space and complexity. You should be able to capture one room fairly fast, in 15-20 seconds.

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How to shoot the video

  1. How do I shoot the video? 

Keep the device at chest height, slightly tilted downwards and walk at a normal walking speed. No need to be extra slow or scan one place more than once.

  1. Do I need to mark something?

No need to mark anything. Just walk and scan.

  1. Where do I start?

It is recommended that you start from the foyer and proceed forward from there.

  1. Where do I go next?

After starting it is recommended to go from one room to another in a logical order – from the current room to the next closest one. Complete the scan of the floor you are on before moving to another floor.

  1. How do I know that I have scanned every room and space? 

Currently, there is no feedback on what has been scanned. Please plan your route beforehand so that rooms are not missed.

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What to do after scanning

  1. Can I see some kind of floor plan sketch on the go or immediately after scanning?

Sorry, there is no intermediate result available at the moment.

  1. What if I forget an area, can I scan it later?

If you miss an area, it is recommended that you rescan the building again to ensure that the end result is complete.

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How to scan different floors

  1. How do I go to the second floor, or to the basement?

You can walk up/down stairs normally.

Note: Be careful to look in front of you and not at the device screen while on the stairs!

  1. Which floor I should scan first?

It is recommended that you start from the lowest floor and scan your way up. Point the device at the stairs while climbing.

  1. Is this good for other interior spaces like offices?

Interior space type does not matter for the scan.

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How to prepare the house for scanning

  1. Do I need to clean the house? 

No need to clean the house. If there are items blocking visibility to appliances or other items which are shown in the floor plan, it is recommended that you clear those spaces.

  1. Do I need to keep doors open? 

When you are planning the route for the scan, it is recommended that you open any doors that lead to areas where you will scan. You can open doors during scanning, but to ensure best results, they should be open beforehand.

  1. Can there be other people in the house?

There can be people and pets in the house.

  1. Any other preparation needed?

Turn on all lights. Open doors to spaces where you want to scan.

  1. Can there be direct sunlight from windows?

Sunlight is not a problem. Curtains can be open.

  1. Do I need to turn lights on or off?

Lights should be on.

  1. What if there is a really dark place?

If there is an area with low-light, do not enter that area.

  1. How about mirrors, can I scan them and it is ok? 

Mirrors are ok to scan. No need to mark them.

  1. What about a detached garage?

If there is a garage not further than approx. 60 feet, you can walk there and scan the path as you go.
 If it is dark outside, scanning is not possible.

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The Floor Plans

  1. What is the turnaround time? 

Current turnaround time is 1 business day. If you require faster turnaround time, please contact our sales team at

  1. Are room dimensions included in the floor plan? 

Yes! Delivered floor plan images are available with and without room dimensions.

  1. Do you provide total area?

There is no total area in the floor plans. This is on the roadmap.

  1. How do you know how to label rooms? 

We detect and label rooms automatically from the scan. Our QA team confirms these predictions and corrects any errors.

  1. Can you include exterior areas like patios/terraces?

Yes! If an area is scanned, it will be included in the floor plan.

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How the App works and what can you edit

  1. Can you get a 3D model from this? For example, for Sketch Up or CAD?

Currently, we do not support 3D or BIM data export.

  1. How automated is this process? 

The process is automation-assisted and all data is processed without human interaction. We have a QA team that reviews the predicted data and approves the result.

  1. Is it photogrammetry or human-based?

We call it human-assisted automation. The automated part, which leverages state-of-the-art machine vision algorithms, creates the floor plans. Our QA team checks each one and makes any necessary adjustments.

  1. Can I edit the floor plan myself? 

Yes, we offer vector versions of all floor plans (SVG) that can be imported into external graphics editing tools. Our in-platform editing tool, Quick Edit, is currently in beta.

  1. Do you do site plans?

We include terraces but no other outdoor elements. However, the floor plans are available in SVG format, so adding them yourself should be a breeze if needed.

  1. What standard do you follow with the floor plans?

Current floor plans follow the IPMS Residential standards. (With the exception of area calculation).

  1. Will the scan output a 3D showcase similar to Matterport?

At the current stage, a 3D showcase is not on our roadmap. For the floor plan, we create the geometry of the property only.

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Accuracy and turnaround time

  1. How accurate is the floor plan and what does it include?

Currently, the error margin is around 5%, however, we are constantly working on improving this. Floor plans can include your brand elements such as wall color, floor color, and your logo.

  1. Will the accuracy improve? If yes, when?

We are working on accuracy improvements for our service. Unfortunately, we can’t give you an exact date when these will be available. Currently, our success rate for scanning is 99%.

  1. What is the turnaround time and pricing for an order?

The turnaround time is one business day. Please refer to our Pricing page for more information on pricing: Pricing Information. Enterprise accounts are available for higher volume accounts. Please contact for more information.

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