You can submit a fix request if you have some changes to your floor plans. You can also use our Quick Edit tool to make the changes yourself.
Here’s how you submit your request:
- From your web account, select the order you’d like fixed.
- Click on the “Fix request” button on the upper right.
- Tell us what changes you’d like. You can upload images or files to help with your explanation or mark up the original floor plan showing the changes. The more information you provide, the better.
- Check the “I have provided all necessary corrections to the best of my knowledge and I understand that I have 3 free fix requests in total” box.
- Click “Send”.
You can also get to the Fix Request page by using the Actions dropdown from the orders list page.
When your fix request has been submitted, the icon next to the order will change to
Please note: You are entitled to up to 3 free fix requests per order.
When your fix is done, you will receive an email and the icon next to the order will change back to
Submitting a fix request