What iOS devices are supported?
Not sure which one you have? Find the model number of your device, then identify your iPhone model or identify your iPad model. We are currently investigating issues with different iPad models – iPhones are currently recommended over iPads.
|iPhone 8 or newer|
iPad Pro - 3rd generation (See possible issues above)
iPad 2019 (See possible issues above)
iPad Pro - 2nd generation (See possible issues above)
iPad 2017 or later (See possible issues above)
|iPhone 6 or older|
A newer/better device will improve scanning.
What Android devices are supported?
The following Android devices are currently supported.
|Google Pixel 4 XL, Google Pixel 4, Google Pixel 3 XL, Google Pixel 3, Google Pixel 2 XL, Google Pixel 2, Google Pixel XL|
|HUAWEI||Huawei Mate 20 Pro, Huawei Mate 20, Huawei P30 Pro, Huawei P30, Huawei P20 Pro, Huawei P20|
|LGE||LG G8 ThinQ™, LG G7 ThinQ|
|OnePlus||OnePlus 7T Pro 5G, OnePlus 7T Pro, OnePlus 7T, OnePlus 7 Pro 5G, OnePlus 7 Pro, OnePlus 7, OnePlus 6T, OnePlus 6, OnePlus 5T, OnePlus 5|
|Samsung||Galaxy S20, Galaxy S20+, Galaxy S20 5G, Galaxy S20+ 5G, Galaxy S20 Ultra 5G, Galaxy S10+, Samsung Galaxy S10 5G, Galaxy S10e, Galaxy S10, Galaxy Note 10+ 5G, Galaxy Note 10+, Galaxy Note 10 5G, Galaxy Note 10, Galaxy S9+, Galaxy S9, Galaxy S8+, Galaxy S8, Galaxy Note9, Galaxy Note8|
|Xiaomi||Pocophone F1, Xiaomi MI 9, Xiaomi MI 8|
|Motorola||Motorola moto z4|
|Sony||Sony Xperia XZ Premium|
Note: If your device is not listed, please contact email@example.com and provide us with the email associated with Google Play Store on your device. We will add you to our beta test program. Please do not perform any production scans using the beta version.
Mobile data (ie a 4G/LTE or cellular-enabled iPad) is not required to send scans. You can use WiFi from your home or office to send to the cloud for processing. The app requires internet access during initial startup but you can scan while offline.
Sending scans can use a lot of bandwidth. If you decide to use mobile data to send for processing, keep in mind that your mobile data charges can be large and may take longer.
Scanning uses a lot of processing power, however, you should not need more than 5% battery life to complete a scan, even a large one. We recommend, however, that you have at least 50% battery life.