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Help Center » Troubleshooting Guide » I got the error “Something went wrong when initializing scan. Please try again.”

I got the error “Something went wrong when initializing scan. Please try again.”

Please make sure you are using a supported device, and the most recent version of our App. If the issue persists, please contact us via chat, or drop an email to help@cubicasa.com and let us know your device’s details (brand and model), OS, and your App version.