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Help Center » Troubleshooting Guide » Is my order ok?

Is my order ok?

You can check the status of your floor plan by following the steps described in this article.

If you have not received your floor plan, please check your inbox, we may have already sent you an email about it, if there is no email from us, please contact us via chat, or send an email to

Note: The SLAs (both 6-hour and 24-hour) do not apply if:

  • The total area exceeds 5 000 sq ft.
  • The user didn’t follow the best scanning techniques.